1. Results & Vehicle Condition
Detailing outcomes vary depending on the age, condition, paint type and prior history of each vehicle. While we use premium German-made products and proven technique to achieve the best possible result, we cannot guarantee that every mark, scratch, stain, oxidation or imperfection can be fully removed. Any expected outcome is discussed with you after inspection, and results shown in our marketing are illustrative of past work, not a guarantee of identical results on your vehicle.
2. Pricing & Inspection
The prices shown on this website are base package prices for each service and vehicle size. Where a price is marked "from", it is the lowest price across the vehicle sizes that service is offered for. The following notice applies wherever prices are shown, including in the booking form before you confirm:
Prices shown are base package prices. Final price will be confirmed upon inspection — additional charges may apply for unreported dirt, scratches, damage, or other conditions beyond normal wear. For Mobile Detailing, additional charges may also apply based on travel distance, site access requirements, or service location — these will be confirmed with you directly before your appointment is finalized.
We will always confirm the final price with you before commencing work.
3. Bookings & Deposits
Online bookings require a fixed deposit to secure your appointment. The deposit amount is shown clearly during the online booking process and is deducted from your final bill.
Where a deposit applies, it secures your booking and is deducted from your final bill. Cancellations or reschedules made at least 24 hours before your appointment are eligible for a deposit refund handled by our team. No-shows and late cancellations forfeit the deposit.
Deposits are paid securely by card or FPX online banking and processed by Stripe. Your payment details go directly to Stripe (and your bank or wallet); we do not see or store them on our systems. Any refund of a deposit, where eligible under our booking policy, is handled manually by our team.
4. Mobile (Doorstep) Detailing
Mobile detailing covers Level 1 on-site services within our published coverage areas. Advanced services that require controlled conditions are carried out at our shop. On-site work depends on safe, legal access to your vehicle and a suitable working space; we reserve the right to reschedule or relocate a booking where conditions (for example weather, safety or space) do not allow a proper result.
5. Liability
We take great care with every vehicle. However, to the fullest extent permitted by law, Smart Elite Detailing is not liable for pre-existing damage, defects or wear (including but not limited to loose trim, aged clear coat, prior poor repairs, or mechanical and electrical faults) that may become apparent during or after servicing. Please remove valuables and personal belongings before your appointment; we are not responsible for items left inside the vehicle.
6. Product & Coating Care
The longevity of coatings and protective products depends on proper aftercare and usage conditions. We will advise you on how to care for your vehicle after treatment. Failure to follow reasonable aftercare guidance may affect performance and durability.
7. Privacy & Personal Data (PDPA)
In line with the Personal Data Protection Act 2010 (Malaysia), any personal information you provide — such as your name, contact number, email and vehicle details — is collected and used solely to process your bookings and enquiries, to communicate with you about your appointment, and to provide our services. We do not sell your personal data. Booking confirmations and reminders are sent by email.
8. Contact
If you have any questions about this disclaimer, our booking policy or your data, please contact us at hello@smartelite.biz or call +6017 383 0577.
Smart Elite Detailing is operated by Smart Salvage Consultancy & Training Sdn Bhd. This page may be updated from time to time; the version shown here applies to bookings made while it is published.